Merchant onboarding
Compliance is not optional. Manual coordination does not scale. Bad onboarding processes create churn. Risk policies are hard to implement. Merchant onboarding needs orchestration.
Existing problems with
Merchant onboarding
Slow onboarding means higher churn
Merchants don’t enjoy filling out confusing forms. Poorly designed onboarding flows cause churn. Whether a small merchant being onboarded over 6 days or an enterprise that takes 90+ days, slow onboarding is the #1 cause of churn.
Failing compliance is costly
Regulators have repeatedly blocked acquirers from onboarding new merchants when their controls have been insufficient.
Onboarding is complex
Onboarding spans intake, enrichment, verification, risk assessment, escalation, approval, and audit. Multiple data sources need to be connected.
How Anqa delivers:
10x faster time-to-board
Anqa’s onboarding orchestration results in a 10x reduction in onboarding time, whether it’s days to hours for small merchants or months to weeks for enterprise accounts.
800% increase in passthrough boarding.
Adding fallback logic and additional data providers ensures analysts are only involved in high-value tasks.
20% reduction in churn.
Reducing friction and cutting onboarding time leads to reduced churn, allowing you to realise more revenue, quicker.
Ensure analysts are only involved in high-value tasks.
A fully orchestrated workflow ensures that onboarding adheres to risk appetite without chance for erroneous judgement.
Building merchant onboarding with Anqa
Start with proven templates. Anqa provides a library of workflow templates covering key regulatory requirements across the UK and individual EU member states. These give you a structured starting point instead of having to build from scratch.
Adapt the workflow.
With support from a deployed engineer, you configure the onboarding journey around your merchant segments, products, geographies, risk rules, escalation paths, and approval thresholds.
Build customer interfaces.
Create fully branded merchant-facing intake flows that collect the right information with minimal friction. Build review portals for your internal users to provide them the right data and take action.
Connect your data providers.
Integrate the providers you already use for KYB, KYC, sanctions, adverse media, fraud, website analysis, corporate registry data, bank account checks, and others.
Unite fragmented data into one workflow.
Anqa connects all your data streams into a single onboarding process, turning onboarding complexity into faster approvals, stronger controls, and fewer dropped merchants.
Continuously improve.
Once the workflow is running, Anqa provides tools so you can see what’s working and what’s not, iterate, improve the outcomes and keep innovating.
Works with the tools you already rely on
Turn risk processes from a cost centre into high-performing customer onboarding experiences.
With Anqa, teams can build more efficient and effective risk workflows without replacing existing risk policies, risk appetite, or data providers.
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